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voice mail VMS32 and unified messaging system
UMS32
Telephones represent the fastest way to transmit a message
to you – provided that you are available when the call comes in; if not, the caller can
lose valuable time. Telephony server Computel VMS32 provides a solution adopted to your
needs as well as the caller's. At his request he is guided to the required information,
the appropriate correspondent, or he may leave the message. Time is gained, the
transaction is carried out and communication is enhanced.
All that and much more is offered by voice mail
VMS32. Unified messaging system UMS32 additionally offers message notification to mobile
phones as well as sending voice messages to internet mail to be listened by sound equipped
computer.
a warm and friendly welcome
Whatever the hour of the day or night VMS32 delivers the
same courtesy and availability. When it registers the incoming call, the system directs
the caller to the relevant department or correspondent using a series of menus. If the
first line is engaged the caller is directed to another correspondent or to the operator.
The caller reassuringly encounters the same procedures at each call and can select his
correspondent himself.
availability around the
clock
No more unnecessary waiting, no more frustration caused by
missed contacts, no more problems resulting from fruitless calls. Customers can use VMS32
to leave recorded messages for you instead of being put on hold when you are unavailable.
Your mailbox is always available to callers whether you are on the phone, in a meeting or
away from your desk. The caller can leave a message and check it and/or rerecord it before
hanging up. VMS32 can't replace human contact, but it does complement it, thereby
reinforcing your image of availability.
an immediate response
Sometimes all it takes to lose a contract is one misplaced
or late message. VMS32 ensures that each message is delivered without delay. On digital
telephones a light signals that new message is waiting or on analogue telephones special
message or tone is heard in a receiver. Mailbox owner can then access his mailbox by
pressing only one button on his telephone. He can listen to the messages and date and time
of the messages. He can respond to a message personally or forward it to other mailbox
accompanied by any personal comments.
absolute freedom of movement
With VMS32 the correspondent doesn't
have to be in his office to find out whether there is a message for him. He can dial a
system and check for new messages. UMS32 can notify your voice message by sending
SMS message to your mobile phone. It can also send a voice message as a wave file attached
to your Email.
easy to use
VMS32 may be used from any telephone
inside or outside the company. The user is guided at all times by step-by-step menu; the
voice assistance automatically adapts to his actions. The greeting message may be
personalized at will.
direct productivity gains
Office productivity studies show that 75% of calls can be
postponed without adversely affecting the content; that 60% are less important that the
work in progress; and that 50% do not need a response. With VMS32, it is no longer
necessary to interrupt urgent work to take routine calls. Users can receive messages on
their voice mailboxes while using their telephones at the same time. VMS32 does the
secretarial work automatically; resulting in significantly improved productivity.
Switchboard saturation is prevented and operators can perform less repetitive and
therefore more satisfying work.
unified messaging system UMS32
UMS32 additional features:
- voice message notification to Email,
- voice message transfer to Email address as Wave file
attachment,
- voice message notification to mobile phone as SMS message,
- SMS paging.
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