call center CTI32

Computel call center CTI32 is a bundle of software and hardware that serves business processes that take place over the telephone. It is designed for small call centers (up to 30 operators) in call intensive environments. It can also serve normal companies (up to 150 operators) that want to offer their clients highly organized and available services over telephone and that want to increase the productivity of their employees. Call center CTI32 was designed to fulfill the following requirements:

1. Business is more and more taking place over phone or Internet, so having organized and available entry points to your company is important.
2. The cost of labor force is high and still increasing in western world so productivity increases that CTI32 offers directly impacts your position on the market.
3. Managing business without control is like trying to find an exit in the dark. Therefore powerful control over business processes is implemented in on-line and off-line reports.
4. Low cost and all-inclusive solutions is what a customer needs. The CTI32 is a solution that offers: