Emergency Medical rescue center in
Ljubljana is testing our product Dispatch 2004
In january 2004 the Emergency Medical rescue center in
Ljubljana decided to upgrade dispatch service. In this way they will no
longer need to deliver filled form manually accross station, this will all
be done by our product Dispatch 2004. In this moment they are testing our
product. Then they will switch to education phase, where they will educate
they're staff. Of course we will take all of they're recommendations and
adjust our product in the way it will become more practical. In this way we
will assure them time saving, appropriate informations about interventions
and chance to track individual phase in rescueing process.
Recording system LR32Pro, successful exporting product
Our professional recording system LR32Pro is getting more
and more popular recording device. On the end of year 2003 we sold not a few
recording systems, two of them were exported abroad. New satisfied users of
our recording system LR32Pro are -reševalna postaja- in Nova Gorica and SPS
ginaecological clinic in Klinični center Ljubljana. Abroad we have new
satisfied customers in Elektro privreda Crne Gore and GAS Prom company from
Russian federation.
Lek is introducing cost free telephone number 080 23 34
Lek is aware of importace to inform his customers. That is
why they introduced cost free telephone number 080 23 34, on which customers
can get informations about Lek's products from an operator any working day
between 12 and 14 hour. However outside working time they can get
informations over interactive answering machine.
Administrative Unit of Ljubljana is introducing
interactive answering machine
Administrative Unit of Ljubljana now for a long time is
encountering with lack of staff for coverage of all informations they're
customers needs.
Customers also needed informations outside working time. Those were the
reasons why they decided for professional interactive answering machine
IVR32, wich can give automatic informations when all of operators are
unaivable, outside working time can give aperture time for
customers, wich need informations from an operator. Solution helped
Administrative Unit of Ljubljana to increase permebility of given informations without any need
of new cadre. It also helped to give automatic informations 24 hours per
day, 7 days in a week.
Traveler's pharmacy
People are getting more and more mobile. As a customers they require
reliable information wherever they are. Lek Pharmaceutical and Chemical Company d.d. is a
world-class Slovene pharmaceutical company. The are offering information to their clients
through our professional interactive voice response IVR32.
Benefits that are achieved through interactive voice response IVR32:
- information is available 24 hours a day 365 days a year without any
additional cost.
- information is available wherever you are ( from the mobile or fixed
telephone).
- using the IVR32 is very simple. Caller selects the option in the voice
menu simply by pressing the button on the touch tone phone.
- IVR32 can also make a transfer to the operator or selectively chooses the
right person to talk to.
- it is enabled also for add on functions like representing data from
databases (account balances, stock etc.), as well as putting data to databases.
- professional interactive voice response IVR32 offers long term investment
security.
Computel installs new call center for Abanka bank
In Abanka decided for new contemporary solution - call center CTI32. It
offers productivity increases for the business process that takes place over phone. It
also keeps records regarding agent's work quality as well as entire call center service
quality. Please take a look at agent's working window.
highly integrated solution with Siemens Hicom 300E/150E
modularity and upgradability
Computel is sponsoring Rescue Center of the
Hospitals and Clinics Ljubljana
Rescue Center of the Hospitals and Clinics Ljubljana and
it's rescue team save lives every day. They work in difficult circumstances in three
shifts. If we add the age of the technical equipment they work with we find out that the
conditions were really unbearable. For that reason the Computel approached the sponsoring
action in which also Microsoft, Hermes Soft-Lab, Nikor, Siemens etc. participate.
Computel equipped Rescue Center of the Hospitals and
Clinics Ljubljana with call center solution CTI32. New solution provides Rescue Center
with:
- automatic incoming call distribution,
- welcome greeting,
- inspection into call waiting times,
- inspection into unanswered calls,
- inspection into operators work quality,
- high quality call recording,
- automatic recording archiving,
- recording can be searched by many parameters,
- EasyCTI protocol was opened to Hermes Soft-Lab for
developing Rescue Center Journal.
